Software Support Services Guidelines
Purpose
The purpose of this document is to provide deFacto Global customers with information on the standard support coverage for deFacto Power Planning (deFacto). This document will serve as a guideline for the deFacto Global Support group, but may be superseded by an existing, signed software support contract where applicable. deFacto Global reserves the right to make modifications to this document as required.
Standard Support and Maintenance Services
The services listed below are serv...